Can I get a refund for my lab work?

We cannot offer refunds for your lab work, even if you choose to not complete the tests or have them completed by another provider.

Refunds for services that can quality under health benefits put the office at risk for insurance fraud. Patients can submit their invoices to insurance companies after payment, regardless of whether the lab work was completed or not. The clinic cannot be at risk for refunding patients who have received insurance claims for the same services.

When you agree to completing lab work and pay your invoice, you are consenting to have the lab tests completed. If you choose to not continue with the office for any reason, your lab work will still be uploaded to your patient portal that you can keep for your records.